Physicians report significant usability and satisfaction differences among electronic health record systems, with direct financial and patient care implications

CLEVELAND, October 20, 2014 − With the growing adoption of electronic health records (EHRs), physicians are now facing the unsettling reality that not all EHR systems are created equal. In fact, physicians cite widespread differences in EHR system usability and satisfaction levels that are having a direct impact on their finances and patient care.

In an exclusive survey conducted by Medical Economics, physicians have revealed that EHR adaptability, interoperability, and its impact on quality care areas are in need of significant further development despite a decade of government incentives totaling nearly $24.7 billion through June 2014. Medical Economics has unveiled groundbreaking survey results from 7,240 physician respondents examining EHR usability, functionality, technical support, ICD-10 readiness, Meaningful Use attestation, clinical decision support tools, and patient portal.

The results, now featured in the October 10th issue, are unique in that they focus on the experiences of physicians in the ambulatory setting, an important difference in determining the direct impact of EHR usability and satisfaction on physician practice. Of the total respondents, 72% worked in practices of 10 or fewer physicians.

The survey was conducted independently for Medical Economics by Readex Research, a nationally recognized research organization.

Results include:

  • 78% had attested to Meaningful Use in the past year
  • Only 54% say EHRs have helped improve the quality of care
  • 30% rated their EHR vendor’s technical support as fair or poor
  • 61% rated their system’s ability to post electronic remittance advice as good or excellent
  • Only 55% of physicians indicated they would recommend their EHR to colleagues

To provide additional insight, the top 50 EHR companies displayed alphabetically by revenue are listed to offer physicians a predictive metric for a company’s longevity in the market.

Medical Economics also features an exclusive interview with Karen B. DeSalvo, national coordinator of the Office of the National Coordinator for Healthcare Information Technology exploring healthcare’s 10-year vision for technology.

This focus on EHRs and health information technology continues in our upcoming October 25, 2014 issue of Medical Economics with a critical look at the key question of data ownership, especially as it relates to sharing of patient health information with specialists, subspecialists, hospitals and other healthcare networks as required by the government’s Meaningful Use 2 incentive program to adopt and use EHR technology.

This edition will also feature an important panel discussion on interoperability with Doug Fridsma, MD, PhD, chief scientist of the Office of the National Coordinator; Dan Haley, vice president of government affairs at athenahealth; and Keith Hepp, senior vice president of business development at HealthBridge. In this exchange, these experts confront key questions on the progress of interoperability, as well as the opportunities and challenges that lie ahead.

Georgiann DeCenzo, executive vice president of Advanstar Medical Communications Group, a healthcare media division that includes Medical Economics, says, “Health information technology is forever changing the practice of medicine and EHR systems are having a dramatic impact. Physicians obviously need to understand the various benefits and pitfalls of these systems, but the onus falls on vendors to communicate their value and ensure physicians are maximizing a system’s potential. As health care technology advances, understanding the hurdles and implementing practical solutions will be critical if the government’s goal of EHR adoption is to be achieved.”

To access the data on October 10, go to:,%202014

The Advanstar Medical Communications Group offers an integrated platform of multi-channel, high-engagement tactics that reaches over 1.6 million healthcare professionals. The company's print and digital brands target 10 healthcare markets spanning North America, Europe and Latin America and are accessible through the ModernMedicine Network at Some of the titles include: Contemporary OB/GYN, Dermatology Times, Drug Topics, Managed Health Care Executive, Ophthalmology Times, Contemporary Pediatrics, and Urology Times.

Advanstar Communications is an event and marketing services business that serves business professionals and consumers in the Fashion, Licensing, Life Sciences and Powersports industries with its portfolio of 134 events, 30 publications, and more than 200 electronic products and websites.

Readex Research is a nationally recognized independent research company with roots in survey research for the magazine industry. Since its founding in 1947, Readex has completed thousands of surveys across multiple markets and offers professional services and in-house processing of all phases of research projects.

For media inquiries related to these survey results and the editorial content, contact David A. DePinho, Publisher & Executive Editor, Medical Economics at 732-346-3053; [email protected].

SOURCE Medical Economics